Privacy Policy for DampHQ.co.uk
Effective Date: 1st January 2025
Welcome to DampHQ.co.uk (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.DampHQ.co.uk (“Website”).
By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Website.
1. Information We Collect
We may collect and process the following types of information:
a. Personal Information You Provide to Us
- Name
- Email address
- Phone number
- Address (if required for services or enquiries)
- Any other details you provide through forms or communication
b. Automatically Collected Information
When you visit our Website, we may collect:
- Your IP address
- Browser type and version
- Device type and operating system
- Pages visited and duration of visit
- Referring website or source
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences via your browser settings. See our Cookie Policy for more details.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services
- To respond to enquiries and customer support requests
- To personalise your experience on our Website
- To analyse Website traffic and trends
- To send updates, promotions, or newsletters (you can opt out at any time)
- To comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Third-party vendors assisting with Website operations (e.g., hosting, analytics, payment processing).
- Legal Compliance: Authorities if required by law or for fraud prevention.
- Business Transfers: If DampHQ.co.uk is merged, sold, or transferred, your data may be included in the transaction.
- Non-Sharing Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Protect Your Information
We implement security measures to protect your personal information, including encryption, secure servers, and access controls. However, no online system is 100% secure, and we encourage safe browsing practices.
5. Your Rights and Choices
Depending on your location, you may have rights under data protection laws, including:
- The right to access, correct, or delete your data
- The right to object to or restrict processing
- The right to data portability
- The right to withdraw consent for marketing communications
To exercise these rights, contact us at enquiries@damphq.co.uk.
6. Third-Party Links
Our Website may contain links to external websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our Website after updates constitutes acceptance of the revised policy.
8. SMS Communication & Consent
By providing your phone number through forms on our website (www.damphq.co.uk), you consent to receive SMS messages from Damp HQ LTD related to appointment confirmations, reminders, service updates, and occasional promotional offers.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at enquiries@damphq.co.uk.
Mobile opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
DampHQ
Address: Forest Links Road, Bournemouth, BH22 9PH
Email: enquiries@damphq.co.uk
Phone: 0800 058 4820